Shane is, without exaggeration, the best concierge we’ve ever encountered. He planned an unforgettable birthday week for me and 15 friends that exceeded all expectations. Over the course of seven days, Shane orchestrated experiences that felt like a dream: three epic villa events with world-class chefs, DJs, fire dancers, and light shows; private hikes to hidden mountain lunch spots where we enjoyed seasonal figs, cheeses, pizzas, and wines in the most breathtaking settings; and a flawless boat day with two sleek yachts that took us to secret beaches and a lively beach club. We even had a winery to ourselves for the day, ending with paella paired with wines you can’t buy anywhere else. Every detail—transportation, nightlife, VIP tables at BCM, daytime celebrations at Nikki Beach—was handled seamlessly. What made the week extraordinary wasn’t just the activities, but Shane himself. He was always available, always two steps ahead, and often met us in person to make sure everything was perfect. After each day, our group joked we could never travel again without “a Shane” waiting for us. We’ve traveled to some of the best hotels and destinations in the world, and Shane still stands out as truly exceptional. If we could bring him everywhere we go, we would. Connected Mallorca is a gift for anyone looking to experience the island at its absolute best.